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Our service is Led by a registered manager who ensure that small teams of care workers are developed to support service users in an area. Each member of the team will have the responsibility for ensuring the team acts in a person-centred way and is open, inclusive and empowering.
Each service user we support will have a link worker who will be responsible for setting up and regularly reviewing a service user care plan and risk assessment.
The link worker will ensure the care provided to this service user is of a consistent, high quality nature.
Our focus will always be maximising the health and well-being of our service users and doing everything we can to help them maintain and grow their personal freedoms and engagement with people and communities in which they live.
Monthly care package reviews will be carried out by the Registered manager to review risk, compliments and complaints together with staff levels, skill mix and staff attendance. Monitoring safety through a range of evidence with the need and expectation of all parties involved will ensure multi-disciplinary care planning and client-centred delivery.
Daybells Healthcare Limited has a commitment of care towards all staff and for each member to be recognised as a valuable member of a team with a shared objective of giving the highest possible quality of care.
Daybells Healthcare Limited recognise that for most service users the most important people in our organisation are the care workers with whom service users will have regular contact.
Daybells Healthcare Limited implement a robust recruitment process to ensure the right quality of care workers join our family. Using our recruitment expertise, we select individuals who are a good fit for our organisation and our service.
We also help all applicants make an informed choice about whether Daybells Healthcare Limited is the right place for them. So that we can mutually identify those are a good fit and could progress their careers within our company framework.
We take the time to clarify our expectations clearly at the start of our relationship with any new worker. A robust induction and training programme provided to ensure each employee knows the full duties that fall within their role as well as the ambassadorial duties they inherently adopt on becoming a part of Daybells Healthcare Limited.
Daybells Healthcare Limited invest both time and resources into a continuous programme of training and improvement for our entire workforce. All staff undertake regular training which includes a minimum of:
An “open door” policy is adopted to give every employee their own voice and allow them every opportunity to communicate any problem areas or performance issues they might be dealing with.
A robust process of appraisals, mini-reviews, spot-checks, regular chats and meetings ensure that all workers have a chance to be heard and are reminded of our core principles and approach to care. The needs and values of all people, including our workers, are very important.
We proactively develop a culture of mutual respect and responsibility and ensure that all things that make our workers unique are appropriately valued and certainly not discriminated against.
We recognise that our workers are carrying a lot of responsibility. They have all round access to support and guidance so that they can make decisions and manage situations effectively and with confidence.
We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We assure the service user that no one will be victimised for making a complaint, we encourage service users to instigate the complaints procedure whenever they feel that it is necessary. We do not like to confine complaints to major issues.
We encourage service users to comment when relatively minor matters are a problem to them, such as receiving cold food, getting kept waiting without explanation or being spoken to in a manner that they do not like. It is our policy that all matters which disturb or upset our service users should be reported and recorded, with appropriate corrective action being taken. Only in that way can we work towards meeting our aim of continuously improving our service.
Our commitment is that:
The service users or their representatives may take their complaints to the persons in authority outside the business if theyíre not happy with the results they have been given.
Service users funded all/part by Social Services or Clinical Commissioning Group, should address their complaint in the first instance to appropriate organisation.
For wholly privately funded service users, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. In the event of a serious issue or complaint, a service user should contact the CQC directly.
Daybells Healthcare,
Suite 500, AW House,
6-8 Stuart Street,
Luton, Bedfordshire,
LU1 2SJ