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Daybells Healthcare is local independent and family run company offering you fully trained staff nurses and care staff 24 hours a day, covering weekdays, weekends or Nights and Holidays. We are a reputable recruitment agency Based in Luton, delivering effective and modern staffing solution providing care professionals to private, public and non-profit organisations.
We provide qualified Nurses at all levels, Support workers, Health Care Assistants, Cleaners, porters, allied professionals. We strive to provide you with adequate staff for the continuation of care.
Why do customers use us?
Our determination for flawless quality and compliance is second to none, and we pride ourselves in delivering exceptional service each and every time. Our aim is to help our clients provide a seamless service to their patients by sourcing highly experienced individuals, top quality professionals at all levels.
All of our staff are:
* Fully trained with the right skills, knowledge and experience
* DBS Certified – C.R.B. checked
* Immigration status checked (if required)
* Presentable, wearing clean uniform with ID badge
* Respectful
* Dependable
* Compassionate
* Caring
We pride ourselves on the quality of staff we employ because our staff represents us out there on the field by delivering quality services and carrying out their responsibilities professionally. We believe this makes us stand out among the rest. We achieved our aims and objectives by treating staff and clients as one family, knowing everyone on both a personal and professional level.
The aim of the organisation is to provide quality care services, supporting service users with day-to-day tasks that through incapacity or illness can no longer be performed safely or independently We believe everyone should be able to maximise their quality of life and do so from the comfortable surroundings of their own home, should they wish. Our business seek compassionate and caring staff to ensure each of our care users is provided with the care and support they deserve.
We aim to:
Deliver high-quality person-centred care to all our service users,
Remain professional but always caring
Be forward thinking and innovative
We will:
Raise standards within the sector
Provide equal opportunities and be an employer of inclusion
Promote dignity and respect, and fair rewards
Aim for financial viability
Have measurable quality outcomes
Have a culture that embeds our values and behaviours to aim high, with our service users and staff.
Be agile and resilient whatever obstacles we may face
Our mission is to provide the most vulnerable members of our community with empathetic and compassionate care in the comfort and secure surroundings of their own home
Our core values will underpin the ethos, direction and behaviour of the business as we develop our service offering. All strategic and operational decision making will be guided by our values to ensure that we conduct business within our ethical and moral framework.
A summary of our key principles are noted below, this may be subject to further refinement or added to in the near future as our business and service provision matures:
Including everyone we support in developing their own person centred plan and risk assessment. This will be developed over a period of time to ensure we have captured the persons requirements and needs fully.
Our vision and values include involvement, compassion, dignity, independence, respect, equality and safety. Company values is shared with all our employees and used during recruitment, supervision and appraisal. The registered manager always undertake observational supervision to ensure the attitudes, values and behaviour of carers are in line with that of the company. Where this is not observed additional support is provided to strengthen the companyís ethos.
We firmly believe that by asking the right type of questions we can develop a greater understanding of what a service user wants to do for themselves and where they need a bit more support.
As part of our care planning we develop a growing understanding of the service user’s interests and aspirations and where possible link up with the Community that is important to them for additional support and advice to avoid social isolation.
At Daybells Healthcare Limited, we ensure a care plan and risk assessment are available at the start of the care provision start date endorsed by multi agency partners and Commissioners. However this would be amended as the needs of the service user become more evident when supporting them and escalated through the Care Co-Ordinator to the Commissioner. This amendment would be sought in agreement with the service user and their circle of support.
All the service users we support are provided with information about the services they should expect from us. This is include information about what to do if they are unhappy or have a safeguarding concern. We have a complaints and safeguarding policy which we follow and a full investigation will take place and a reply given to an individual within a specific time period.
Ensure all staff have a full induction and practical training prior to commencement of duties on their own. All training are in line with the Care Certificate and care workers signed off as competent to care.
Prior to a service starting, service user will be invited to confirm that they are in agreement and sign to consent to the service. Where capacity is lacking, then consent will be obtained from the legal guardian/Court of Protection and Power of attorney.
Daybells Healthcare recruit care workers that are capable of meeting the needs of the service users we support through assessment-based processes.
All information relating to the people we support and our carers is treated with the strictest of confidence and access to this information is limited to people on a need to know basis.
Ensuring CQC guidance is followed on Safeguarding, notifications and complaints.
Ensuring carers provide support with kindness, dignity, respect, compassion, respecting the choices and decisions of the people they support. We ensure people are cared for in this way through the quality assurance assessments undertaken by the registered manager.
Our induction, training and monitoring will ensure that throughout our practice service user’s needs are respected regardless of their age, disability, gender, gender identity, race, religion or belief and sexual orientation.
Ensuring the care plan is a living document. We aim to develop the plan over the initial few weeks, to ensure all the requirements are fully documented and understood.
We will have a link worker for each person we support who will be responsible for ensuring the information about the person is recorded accurately and that their wishes are truly respected.
Daybells Healthcare,
Suite 500, AW House,
6-8 Stuart Street,
Luton, Bedfordshire,
LU1 2SJ